Last updated: 5 July 2026
This Privacy Policy explains how Alter AI (Pty) Ltd t/a Tablmed ("Tablmed", "we", "our" or "us") collects, uses, stores, processes and protects personal information.
Tablmed is committed to protecting personal information and complying with the Protection of Personal Information Act 4 of 2013 ("POPIA") and other applicable South African laws.
This Privacy Policy applies to all users of the Tablmed website, software platform, applications and related services.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
Tablmed is a healthcare compliance and accreditation readiness platform designed to assist healthcare practices with compliance management, policy management, document management, accreditation preparation and related administrative functions.
Tablmed does not provide legal advice, medical advice or regulatory advice and does not act as a regulator, accreditation body or inspection authority.
For purposes of this Privacy Policy:
"Personal Information" shall have the meaning assigned to it in POPIA.
"Data Subject" means the person to whom Personal Information relates.
"Platform" means the Tablmed website, software platform, applications and related services.
"Subscriber" means any individual, company, partnership, trust, medical practice or organisation that subscribes to the Platform.
"Operator" and "Responsible Party" shall bear the meanings assigned to those terms in POPIA.
We may collect and process the following categories of information:
Subscribers may upload:
The Platform is not intended to store patient medical records, clinical notes, pathology reports, radiology reports, prescriptions or other healthcare records containing sensitive patient information unless expressly authorised by Tablmed.
Subscribers remain responsible for ensuring that information uploaded to the Platform complies with applicable law.
We may process Personal Information for the following purposes:
Tablmed may process Personal Information where:
Tablmed may act in different capacities depending on the nature of the information being processed.
In relation to Subscriber account information, billing information and customer relationship management information, Tablmed acts as the Responsible Party.
Where Subscribers upload information relating to their employees, contractors, consultants or other third parties, the Subscriber remains the Responsible Party and Tablmed generally acts as an Operator processing such information on the Subscriber's behalf.
Subscribers are responsible for ensuring that all information uploaded to the Platform has been lawfully collected and may lawfully be processed.
Tablmed does not sell Personal Information.
Personal Information may be shared with:
Any disclosure shall be limited to what is reasonably necessary for the relevant purpose.
The Subscriber acknowledges and agrees that the Platform may utilise third-party hosting providers, cloud service providers, storage providers and technology partners.
Personal Information and Subscriber data may be stored, transmitted or processed using infrastructure owned and operated by independent third-party service providers.
Tablmed takes reasonable steps to engage reputable service providers but does not control the infrastructure of such providers.
Personal Information may be transferred to, stored in or processed in jurisdictions outside South Africa where required for the provision of services.
Where cross-border transfers occur, Tablmed shall take reasonable steps to ensure that such transfers comply with POPIA.
By using the Platform, Subscribers acknowledge and consent to such transfers where necessary for the operation of the Platform.
Tablmed implements reasonable technical and organisational safeguards designed to protect Personal Information against loss, misuse, unauthorised access, disclosure, alteration and destruction.
Such safeguards may include:
Despite these measures:
Accordingly, Tablmed does not warrant or guarantee the absolute security of any information stored on or transmitted through the Platform.
If Tablmed becomes aware of a security compromise affecting Personal Information under its control and notification is required by law, Tablmed shall take reasonable steps to:
Personal Information shall be retained only for as long as reasonably necessary to:
Tablmed may delete, destroy or anonymise information when retention is no longer necessary.
Subject to applicable law, Data Subjects may have the right to:
Requests may be submitted using the contact details below.
The Website may use cookies and similar technologies to:
Users may disable cookies through their browser settings, although certain functionality may be affected.
The Platform and Website may contain links to third-party websites.
Tablmed is not responsible for the privacy practices, content or security of third-party websites.
Users access such websites at their own risk.
Tablmed may amend this Privacy Policy from time to time.
Any amended version shall be published on the Website or Platform.
Continued use of the Platform after publication of an amended Privacy Policy constitutes acceptance of such amendments.
Information Officer
Alter AI (Pty) Ltd t/a Tablmed
Email: privacy@tablmed.com
Registered with the Information Regulator of South Africa under registration reference: [2026-061227]
The Information Officer may be contacted regarding requests, complaints or questions relating to Personal Information.
If you believe that your Personal Information has been processed unlawfully, you may contact Tablmed using the details above.
You may also lodge a complaint with the Information Regulator of South Africa.
Information Regulator (South Africa)
Website: https://inforegulator.org.za
Email: complaints.IR@justice.gov.za
Alter AI (Pty) Ltd t/a Tablmed
Email: info@tablmed.com
Website: www.tablmed.com